MSMW Spa Etiquette & Policies
RESERVATIONS MADE USING A CREDIT CARD
Reservations made using a valid credit card will be charged a 50% deposit to secure the reservation for spa services. The balance for the services is due once the services have been rendered. Guests needing to cancel reservations must do so 24 hours in advance in order to be refunded their 50% deposit. Guests who fail to do so, forfeit their deposit.
Same day reservations require full payment.
RESERVATIONS MADE USING A GIFT CERTIFICATES
Valid gift certificates may also be used to secure reservations. The dollar value of the gift certificate must be enough to cover the full amount of the services being reserved. Guests who need to cancel a reservation and who do so 24-hours in advance will retain the full dollar value of their gift certificate until it expires. Guests who do not cancel 24 hours in advance will forfeit the dollar value of the services reserved. If there is a balance remaining on the gift certificate, that balance will remain until it is used or the gift certificate expires. Guest booking online using a gift certificate must call 318-861-1886 to make reservation. Gift certificates issued by My Spa My Way are valid for one year from the date of purchase, unless otherwise specified.
GROUP SPA RESERVATIONS
Guests making reservations for multiple guests or groups are responsible for paying the 50% deposit to secure the entire reservation. Group reservations needing to cancel must cancel 48 hours in advance. If group cancellations are made 48 hours in advance, the booking guest will be refunded the entire 50% deposit, if not, the deposit will be forfeited. A 48-hour cancellation allows time for the cancelled reservations to be rebooked by other guests.
Covid Guidelines
Until further notice, My Spa My Way continues to adhere to the same COVID-19 guidelines and practices recommended by federal and state health agencies since the global health emergency began.
We reserve at anytime to reimplement restrictions or guidelines in the hope to protect our staff and other guests.
WALK-INS WELCOME
Reservations are strongly encouraged and recommended for all spa services.
We do, however, accept walk-in guests. We will do our best to accommodate requests for walk-in services, based on the availability of a service provider and treatment space.
MEMBERSHIP CERTIFICATES
My Spa My Way offers gift certificates both online and in person for all spa services.
Certificates can be purchased for a dollar amount, a single service or for a designer or custom spa package. Certificates are valid for one year from the date of purchase, unless otherwise specified in writing. The effective date and the expiration date appear on the front of all gift certificates purchased in person. Guests making membership certificate purchases online are encouraged to review the redemption policy prior to purchasing, by clicking the button below.
PAYMENTS, REFUNDS & RETURNS
My Spa My Way accepts cash, Visa, Mastercard, Discover and American Express credit cards as forms of payment. State sales taxes will be charged, where applicable.
My Spa My Way does not accept returns or issue refunds on gift certificates, apparel or clothing that has been worn or used or on any skincare products. Returns can be performed within 7 days from the date of purchase with a receipt as proof of purchase.